Frequently Asked Questions

Here are some questions that our customers have asked about.

Stay up to date with the latest in real-estate

Sign up for the HomaKasa newsletter

What is property management software?

Property management software makes it easy to manage all your properties from one place. You can track your property income and expenses, manage property documents, handle tenant requests, communications, schedule repairs, and more from one place. It simplifies your life. Real estate is a significant part of many people’s wealth portfolio. Yet, there’s no easy way to manage this. We lived the problem ourselves, used 20 different tools deal with rent, HOA, repairs, tenant screening, etc. We tried looking for software to help us and didn’t find any that was even barely good enough. We then created HomeKasa to address this situation. We strive to be the best property management software in the industry because we know the pain of managing the properties and the tenants.

Do I need a property management software?

No, you don’t need a property management software. You can accomplish many of these tasks today manually. You can do the same thing over and over again manually, save receipts and documents in document boxes and/or use excel to track tasks and expenses. However, it won’t be a productive use of your time. It’s like making a new screwdriver by yourself every time you need to tighten a screw. What we offer is the best property management software that does not require you to use a screwdriver in the first place.

How is property management software useful to me?

Property management software can save you hours of hassle and automate many repetitive tasks. If a computer can reduce your workload and free up time for you to do other things, like buying more properties for a landlord or managing more properties for a property manager, you should take advantage of that. Property management software can help you to set up lease agreements and collect rent. Most property management software in the industry today can do that. However, the best property management software will take you beyond this.

By using HomeKasa to communicate with the renters, you can be fully prepared to address legal issues if the need arises. Running credit checks and background checks takes hours and many individuals do not have the tools required to do this job. HomeKasa takes care of this for you. Finding a tenant is time-consuming. We help you with matching the right renter for your needs.

Contacting contractors and scheduling repairs takes several hours. On average, landlords spend 5 hours per repair and they deal with about 5 repairs a year for each of their properties. Instead of wasting time and dealing with frustration, just use HomeKasa to manage your properties seamlessly.

Why is HomeKasa the best property management software?

As property owners ourselves, we understand that just managing one small part of the tenant lifecycle is not enough for landlords. As a property owner, you still have to manage the expenses, schedule bill payments, find and manage repair services, find your ideal tenant, address insurance, property taxes, income taxes, etc.

Your investment properties are your nest eggs. Therefore, it is important to know which one of your properties generate good cash flow, which ones are profitable, which ones are expensive to maintain, and manage them like you’d manage any other financial investments. If a stock is underperforming, you have software to tell you that right away. If one of your houses is not performing well, quite often, there’s no easy way to find out. It’s your wealth – take control.

Therefore, we designed HomeKasa to be the best property management software to help with both the tenant lifecycle and property owner lifecycle. We are the only solution in the industry that takes a holistic approach to property management. We’ve been renters, and multiple homeowners ourselves. We live the pain.

I am not technical. I don’t much know about software. Is HomeKasa something I can use?

Yes, you can use HomeKasa. We designed the HomeKasa platform with users like you in mind. Everything is intuitive and easy to figure out. You were able to find this page – that’s the kind of skill you need to use HomeKasa, the best property management software in the industry. Just sign up and get started to take control of your wealth. If you need to dive deep into something, we have some videos to help you get started.

Do I need a HomeKasa certification? Where do I get the certification?

You don’t need a certification or a license to use the HomeKasa property management software. Unlike some of our competitors, you do not need training and certification to use this platform. We strive to make the product easy to use and to help you do your job better. If you need help, please watch our videos or reach out to us at hello@homekasa.io

I already have a property manager. How will property management software help me?

HomeKasa makes it easy to work with your property manager. Communicating with property managers on different platforms such as email, SMS, etc., doesn’t help with organization. When you need to find information, you are likely to look for it in many places, wasting time or worse yet not finding the information you need. With HomeKasa, all your communications are in one place.

As the homeowner, you can choose to see the communications between the renter and the property manager. You can also delegate some tasks to the property manager using HomeKasa.

If you have properties in more than one city, chances are you have a different property manager for each location. While the property manager can provide you some information for that location, you still miss the overview of all your properties. HomeKasa is the best property management software as it gives you a complete picture of your portfolio, including values, income and expenses, profitability, etc. You can also select the time period for which you want to see the information. This helps you to stay on top of your wealth and avoid surprises.

I am a property manager. How will HomeKasa help me?

Property managers are usually in a tough spot, caught between a rock and a hard place. They have to work with the renters and the landlords, manage expectations, set and enforce the rules in the lease agreement. You also have to ensure that all the documentation is in order for court, should the need arise.

If your preferred contractor is not available, it takes time to find and schedule new contractors. Paying these contractors and getting reimbursed also consumes time. HomeKasa makes it easy to handle all this from one platform. HomeKasa makes you more productive.

Being professional and conducting property management as a proper business is critical to your reputation. If the property owner doesn’t see the value you bring, it is unlikely that they will renew their contract with you. By using HomeKasa and allowing them to see your tenant interactions, you can be transparent about your contribution without constantly bragging or over-marketing yourself. You can generate periodic reports to share with the property owner using HomeKasa.

All these help your reputation and make you more productive. It’s a win for all. By using the best property management software, you can free-up time to focus on growing your business.

I am a renter. My landlord is not using property management software. Can I still use HomeKasa?

Yes, you can use HomeKasa even if your landlord is not using the platform.

  • You can store your lease agreement and other relevant documents on HomeKasa for easy access. When in doubt, you can easily access the lease agreement to check the terms of the lease such as pets for example.
  • During move-in, we recommend that you document the condition of the property before you bring your belongings into the house. We make this process easy with an online move-in checklist. You can take photos and videos of the property and keep them on HomeKasa for your records. You can repeat this again during move-out after you remove your belongings.
  • HomeKasa allows you to pay rent, keep records of rent payment, request and schedule repairs, communicate with your landlord even if they are not on the platform. By using the best property management software, you can manage all renting related things from one place and also ensure that your interests are protected.

I am a new landlord. How can HomeKasa help?

Congratulations! Being a landlord is different from owning a primary home or even a second home in the mountains. As the best property management software in the industry, HomeKasa can help you to find your ideal tenant, set up ironclad lease agreements to protect your interests, automatically remind tenants to pay rent, issue pay or quit notice when they are late, etc. Many of these are things that some landlords have had to learn as they went. But by using HomeKasa, you can fast-track this process and have your own guide through the landlord journey.

By using HomeKasa to communicate with the renters, you can be fully prepared to address legal issues if the need arises. Running credit checks and background checks takes hours and many individuals do not have the tools required to do this job. HomeKasa takes care of this for you. Contacting contractors and scheduling repairs takes several hours. On average, landlords spend 5 hours per repair and they deal with about 5 repairs a year for each of their properties.

I run a Home Owners Association (HOA). Can I use HomeKasa?

Yes, you can use HomeKasa for managing HOA communities. Members can pay association fees and request repairs using the HomeKasa platform. You can assign repair work to your preferred contractor. You can also communicate with members via the HomeKasa platform to enforce community policies. You no longer have to respond to each request about CCNRs. They can be stored in a shared location for the members to access anytime.

I am a homeowner and I have only one home. Is HomeKasa useful to me?

Yes, HomeKasa property management software is useful to people who own one home. You can keep track of your expenses, schedule reminders for payments, replacements such as fire extinguisher or smoke alarm, etc. You can use HomeKasa to post a video of a repair and contractors can bid for the project. Once you select the contractor and the job is completed, you can pay them using the HomeKasa platform.

I am already using another property management software. How is HomeKasa better? Which property management software should I use?

HomeKasa is not just property management software. It is a property management platform, designed by people who lived the problem. HomeKasa focuses on taking care of all things property related. It handles tenant interactions better than our competitors do. However, we don’t stop there. We take it to the next level and help people to handle property management as well.

Without HomeKasa, you are likely to spend 5 hours per repair to find a contractor and address the issue whether you are a landlord or a property manager. Some contractors don’t even bother to bid on your project after you spent an hour explaining your problem to them and they spent more time driving to and from your house. With HomeKasa, contractors will come to your property only after their bid is accepted based on the repair information you shared. This streamlines the entire process for you, making you more productive. Other property management software cannot do this. Without HomeKasa, you are likely to spend 2-4 weeks to find the right renters. Your house remains empty in the meantime, reducing your cashflow. With HomeKasa, matching the renter to the property is easy. We will match you with a pool of qualified renters who are looking for a house in your neighborhood.

Based on your mortgage, we will let you know if it makes sense to refinance. Quite often, people just look at the lower interest rates and decide to refinance without factoring the costs, interest rates, etc. We will do a thorough calculation and only if it still makes sense to refinance, we will recommend that you take this step. If you are interested, HomeKasa can match you with the right lender.

HomeKasa also makes it easy to track your expenses, pay your contractors, know which one of your properties are profitable, which ones need to be addressed, and more.

We created HomeKasa because the other property management software options available today address only a narrow part of the problem. We reviewed all the property management software options and couldn’t find anything that addresses the entire property lifecycle and homeowner lifecycle.

HomeKasa is the best property management platform in the industry. Real estate is usually the biggest part of your net worth. With HomeKasa, you get a partner for managing your wealth while saving time. We recommend that you use HomeKasa, the best property management software. It can scale and grow with your business.

Is my data private?

We take security seriously. Your data is encrypted and password protected. HomeKasa will not sell your information.

Can I protect the documents?

Yes, you can protect the documents. Our application resides on the cloud where it is protected by layers of firewall and your data is encrypted. However, security should be taken seriously by everyone. We recommend that you use watermark and password protection for your documents for extra layers of security.

Who can see my properties? Is my information secure?

Your information is encrypted and stored behind a firewall, on the cloud. You set who sees what for your properties.

A tenant has access to the pay the rent, access lease, and moving checklists for the specific house that you are renting.

As a landlord, you can decide whether your property manager sees your communications with tenants. It’s just like email – you choose who you want to add to the thread.

Depending on the terms with your property manager, you can decide whether you want the property manager to see the mortgage terms for your properties. Some landlords prefer to handle these on their own, while others delegate mortgage payment to the property managers. You can have different property managers for different properties, as is common with people who have properties in different cities.

A property manager will be able to manage the tenant and also manage aspects of the property they are granted access to – pay mortgage, HOA, insurance, etc.

Do I need to enter the mortgage information? I am not comfortable sharing this information.

Your mortgage information is public records including the purchase price and interest rate paid and can be accessed by others. HomeKasa does not share your information with anyone.

By entering the mortgage information in HomeKasa, you are not sharing this information with anyone – your information is password protected and encrypted, only accessible by you. If you grant access, your property manager can see that information. That said you don’t need to enter the information in HomeKasa. HomeKasa platform provides one place to manage all things property related. If you enter your mortgage information, you can easily track your income and expenses and monitor profitability.

If your mortgage information is entered, HomeKasa can use that information to help you. When the interest rates drop, HomeKasa will automatically monitor the market rate and evaluate whether it makes sense for you to refinance your mortgage. Only if it is financially advisable, HomeKasa will send you an alert and help you with refinancing.

Is my mortgage and property information shared with others?

No, only you can see your personal information. In the U.S., your property titles and mortgage details are public records and as such can be accessed by others. However, HomeKasa will not sell your information from our database.

Does HomeKasa work only in the United States?

HomeKasa is a cloud-based software for managing properties with very few geographic restrictions. Most capabilities like expense tracking, communicating with tenants, etc., are applicable to landlord-tenant relationships everywhere. However, some of the capabilities of the product are for the United States. For example, the market value estimate of the property is available in the US, but not in other countries. We strive to be the best property management software in the industry. If you are interested in features that we don’t have yet, please reach out to us at hello@homekasa.io We will take it into consideration. Our goal is to serve our customers as best as we can.

How many properties can I add to my account?

HomeKasa is useful whether you have 1 property (primary home), or multiple homes. We can support 1000s of properties.

Can I add multiple types of properties to my account?

Yes, you can add multiple types of properties to your account. If you have residential, multi-unit, and commercial properties, you can add them as well. Some people add plots and land they own.

Can multiple users be associated with the same account?

Yes, multiple users can be associated with the same account. As a property owner, you can associate a property manager and tenant with the same property. Each type of user will have a different view – they will see only what you want them to see. For example, a tenant will have access to the lease agreement, move-in checklists, communications with them, and repair requests.

Can I add mortgage/EMI information about the properties?

Yes, you can add mortgage/EMI information about the properties. We recommend you do this to take advantage of the full power of the property management software. The mortgage information allows us to calculate amortization and show where you are with your loan payments, the principal balance, equity on the property, and whether it makes sense for you to refinance the property.

Can I do amortization calculation for my properties? What about additional regular, and one-off extra payments?

Yes, amortization is an important aspect of knowing where you are in the loan process. We have an amortization calculator. Unlike other amortization calculators, HomeKasa property management software also shows how your principal is impacted by your extra payments. Some people make extra payments at certain months instead of every month, for various reasons. HomeKasa property management software shows how your principal and interest are impacted based on your choices.

How do I set notifications about paying the mortgage?

HomeKasa property management software will send you a reminder a few days before the mortgage payment is due. Once you make the payment, you can mark it off as paid. Alternatively, you can simplify life by connecting your banking with HomeKasa. HomeKasa will not take any banking actions on your behalf. But, it can see if you have paid your mortgage and mark it as paid on the property management software.

How do I set notifications about collecting rent?

HomeKasa property management software will send your tenant a reminder a few days before the rent payment is due. Once they make the payment, you can mark it off as paid and send a receipt to the tenant. Alternatively, you can simplify life by connecting your banking with HomeKasa. HomeKasa will not take any banking actions on your behalf. But, it can see if your tenant has deposited the rent mark it as received on the property management software.

If the tenant has not paid the rent on the due date, HomeKasa property management software will send another notification before the grace period. If the rent is not received after the grace period, HomeKasa property management software will email a pay or quit notice. All these communications are managed from the HomeKasa property management platform. You can access them anytime from anywhere.

How do I set notification about paying taxes?

Once you set up your property tax information and due dates for your township, HomeKasa property management software will send you a reminder before the taxes are due. Once you have made the payment, you can mark that instance as paid.

I have more than one mortgage? What should I do?

You can have multiple active mortgages on HomeKasa property management software. It is not uncommon for homeowners to have a primary mortgage and a second mortgage. Each mortgage can be tracked separately.

Can I add new construction information to my land / property?

Yes, you can add new construction information as an expense. You can track the construction expenses and even pay contractors through the HomeKasa property management platform.

You can also add this amount as a separate mortgage for your property and set different loan rates, as applicable. You can have more than one active mortgage.

Can I add renovation information on any of my property?

Yes, you can add renovation information of your property on HomeKasa property management software. You can track them as expenses during the renovation and use the platform to pay your contractors if you choose to. You can also enter the total amount in the mortgage section and mark it either as active or paid, depending on your situation.

Does HomeKasa support GDPR?

HomeKasa is GDPR compliant. Compliance for General Data Protection Regulation is built into the HomeKasa platform.

What currencies are supported?

HomeKasa property management software is in US dollars. We also support the Euros. You can change the currency on your account in Settings > Edit Profile section.

If all your properties are in one country, then you can ignore the currency and focus on the numbers, without converting them to US Dollars or Euros.

We are working towards supporting more currencies to serve customers across geographies. If you have properties outside of these currencies, please send a note to hello@homekasa.io and we’ll take your request into consideration. As the best property management software, we strive to support our customers globally.

Explore more topics

Tenants
Property managers
landlords
Rectangle
kitchen
investors
rental

Who we are

HomeKasa offers the best property management software in the industry. Whether you have one property or many properties, there’s something in it for everyone. Take advantage of our software to maintain your home, store and manage property documents, screen tenants, handle move-in and move-out inspections, collect rents, generate reports, track expenses, manage accounting, and more. Communicate with landlords, property managers, and tenants. Stay on top of your wealth with the best property management software.

Try HomeKasa today for free

About

Media Kit

Press

Blog

Terms & Privacy